![]() ![]() ![]() Organizations today want to prioritize diversity, equity, and inclusion, but few understand the fundamental role communication plays in achieving an environment that reflects these values. Knowledge workers who indicate they are LGBTQIA+ report receiving less effective communications, leading them to feel less connected to their teams and less clear on how to resolve communication challenges.Knowledge workers who indicate they are neurodivergent are more likely to experience communication uncertainty, cite more frequent miscommunication and tonal gaps, and are more likely to experience negative outcomes of poor communication, especially stress.Knowledge workers who speak English as a second language report higher levels of communication uncertainty (negatively impacting their confidence and personal connections) and a higher frequency of miscommunication.Knowledge workers who are Gen Z-ers report having significantly lower confidence across several dimensions, including greater difficulty interpreting communications they receive from others, more frequent miscommunication, greater relationship and empathy gaps in the workplace, and ultimately much lower organizational effectiveness when it comes to communication.When we looked at the data by different demographics of age, language, and more, troubling trends emerged: ![]() While everyone within an organization experiences the consequences of poor communication, our study revealed that some groups feel them more than others. Consequences of poor communication impact some groups more than others Most workers (69%) can think of concrete examples from the past year when unclear communication left them feeling anxious or stressed, and it has a ripple effect: Workers report that poor communication lowers their confidence (30%), decreases job satisfaction (34%), and makes them consider finding a new job (22%). In fact, stress was the most-cited outcome of poor communication among workers, with 50% of workers indicating poor communication increases stress (a 7% jump year-over-year). But on top of these problematic outcomes, communication gone wrong creates a stressful work climate. It’s a hurdle that prevents workers from achieving their full potential in the workplace, with tangible impacts like decreased productivity, missed deadlines and extended timelines, or increased costs. In the survey, business leaders and knowledge workers reported experiencing miscommunication at work at least once a week. If you’re one of the many knowledge workers feeling more stress while on the job, here’s a look at how poor communication is making work more challenging than it needs to be: Poor communication is stressful and hurts relationships We discovered that the frequency of communication, the channels where communication takes place, and the tone that’s used all have a quantifiable impact on your and your coworkers’ stress levels-and some workers experience more negative effects than others. But the content, tone, and quality of their communications aren’t improving year-over-year. Knowledge workers are communicating more than ever, particularly in writing. Grammarly helps you communicate confidently Write with Grammarlyīetween October 14 and October 31, 2022, we surveyed 1,001 knowledge workers and 251 business leaders about communication in the workplace. ![]()
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